If a client requests support to review the issue directly, we would connect with a remote access windows application – downloaded here. The tool used by eNVy Systems is “commercial” Teamviewer remote access.
Why Teamviewer, with four levels of security, TeamViewer remote is the preferred remote access tool by eNVy Engineers.
Simply provide the Support Engineer with your TeamViewer ID and Password. When you close the TeamViewer application, remote access is no longer possible.